Privacy Policy

Effective Date: January 1, 2023

1.Introduction

Welcome to Dog & Bond. We respect your privacy and are committed to protecting your personal information. This Privacy Policy informs you about the collection, use, protection, and sharing of your personal data through your use of our website, complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect:

  • Personal Identification Information: Name, email, shipping address, and telephone number.

  • Transaction Information: Details about payments and products you have purchased.

  • Technical Data: IP address, browser type, location, and device type.

3. Use of Your Information

We use your information for the following purposes:

  • Order Fulfilment: To process transactions, manage your account and ensure that the products you purchase are delivered to the correct address.

  • Improving Our Services: We analyse user information to improve our website, offerings and enhancing your customer experience.

  • Communication: To provide you with updates, promotions and information regarding your orders.

4. Data Sharing and Disclosure

We respect your privacy and will never sell your personal data to third parties. We process your data under the following legal bases:

  • Contractual Necessity: To fulfil our contractual obligations to you including payment processing and delivery service.

  • Legal Obligations: We may disclose your data where it is legally required to do so.

5. Data Security

Security measures are in place to protect your data from unauthorized access and accidental loss.

6. Cookies

Our website uses cookies for enhanced functionality and user experience. By using our website, you agree to our use of cookies.

7. Your Rights

  • Under UK GDPR, you are entitled to:

  • Access: Request access to your personal data.

  • Rectification: Correct or complete your personal data.

  • Erasure: Request the deletion of your data.

  • Objection: Object to the processing of your data.

  • Portability: Request the transfer of your data to another entity.

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Changes to Our Privacy Policy

Modifications to this policy will be updated here and communicated as required by law.

10. Contact Us

For queries, requests, or concerns about this Privacy Policy, contact us at hello at dogandbond dot com.