Terms and Conditions for Dog & Bond

Last Updated: 1 October 2023

1. Introduction

Welcome to Dog & Bond. By using our website and making purchases, you agree to the following terms and conditions. Please read them carefully.

2. Registration and Accounts

To purchase from Dog & Bond, you may be required to create an account. Ensure you provide accurate and complete information and keep your account updated.

3. Pricing and Payments

Prices include VAT (where applicable). We accept payment via Squarespace, which is integrated with Stripe and accepts all major credit and debit cards.

4. Delivery Information

Goods are sent to the address you provide. We aim to process your delivery within 24 hours, but unforeseen factors might cause delays. Dog & Bond isn't responsible for delays or failures beyond our control.

5. Return and Refund Policy

Return purchases within 30 days will only be accepted if the product is unused, and in the original condition. Please email hello at dogandbond.com for details on how to ship and apply for a refund.

6. Product Liability and Use of Dog Treats

All Dog & Bond treats are solely for dog consumption and are not substitutes for a balanced diet. Treats should be given in moderation. Although we prioritize quality, we can't guarantee suitability for all dogs. Monitor your dog when introducing a new treat. We're not liable for any damages relating to the consumption or use of our products. Owners are responsible for ensuring our products don't contain allergens harmful to their pets. Adverse reactions due to allergies or sensitivities to our treats are not our responsibility.

Follow storage instructions and consider 'use by' dates. Any mishandling after purchase that affects product quality is not our responsibility. By buying or using our products, you agree to indemnify and hold Dog & Bond harmless from any liabilities arising from their use.

7. Intellectual Property

Content on our website, including text, graphics, logos, and images, belongs to Dog & Bond and is protected by UK and international copyright laws.

8. Alternative Dispute Resolution

We strive to resolve disputes amicably. If you have a complaint, contact us at hello at dogandbond.com. For unresolved disputes, refer to the Online Dispute Resolution platform provided by the European Commission.

9. Governing Law and Jurisdiction

These terms are governed by English law. Disputes fall under the jurisdiction of the courts of England.

10. Changes to the Terms

Dog & Bond may update these terms. Changes won't affect already confirmed orders.

11. Contact Information

For queries regarding these terms:

Email us at hello at dogandbond dot com.